1. Data Controller Information

Euraika BV ("we," "us," or "our") is the data controller responsible for processing your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with:

General Data Protection Regulation (GDPR) (EU) 2016/679
Belgian Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data
German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG)
German Telemedia Act (Telemediengesetz - TMG)

Data Controller Contact Information:
Euraika BV
Leuvenselaan 13
3300 Tienen, Belgium
Email: founders@euraika.net

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and contact details you provide when filling out forms on our website.
Usage Data: Aggregated, anonymous information about how visitors use our website — pages viewed, referring page, approximate region, and browser/device type — collected through our cookieless Matomo analytics. Your IP address is anonymized (the last two bytes are masked) and is never used to identify you.
Cookies and Local Storage: We use only strictly-necessary and functional browser storage, such as your light/dark theme preference. Our analytics are cookieless — see our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Improve our website and services
Send you updates, newsletters, and marketing communications (with your consent)
Comply with legal obligations and enforce our terms of service
Analyze website traffic and user behavior to enhance user experience

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services.
Legal Obligation: Processing is necessary to comply with the law.

5. Data Sharing and Disclosure

We do not sell your personal data. Our website analytics are self-hosted (Matomo, on our own infrastructure) and are never shared with any third party. We may share other information with:

Service Providers: Third-party vendors who assist us in operating our website and providing services.
Legal Authorities: When required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (right to be forgotten).
Restriction: Request restriction of processing in certain circumstances.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at founders@euraika.net.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Contact Form Submissions: Retained for 3 years or until the inquiry is resolved, whichever is longer, in accordance with Belgian and German statute of limitations.
Marketing Consents: Retained until consent is withdrawn or 3 years of inactivity.
Website Analytics: Collected cookieless and IP-anonymized; raw visitor logs are automatically deleted after 26 months (in line with CNIL guidance and data-minimization principles), and only aggregated, anonymized reports are retained thereafter.
Legal/Tax Records: Retained for 7-10 years as required by Belgian and German commercial and tax law.

After the retention period expires, personal data will be securely deleted or anonymized in accordance with GDPR Article 17.

9. International Data Transfers

Euraika is based in the European Union. If we transfer your data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority:

Belgium (if you are based in Belgium):
Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données)
Rue de la Presse 35, 1000 Brussels, Belgium
www.dataprotectionauthority.be
contact@apd-gba.be

Germany (if you are based in Germany):
The Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Graurheindorfer Str. 153, 53117 Bonn, Germany
www.bfdi.bund.de
poststelle@bfdi.bund.de
Note: You may also contact your relevant state (Länder) data protection authority.

We encourage you to contact us first so we can address your concerns directly.

13. Specific Provisions for German Users (TMG § 13)

In accordance with the German Telemedia Act (Telemediengesetz - TMG), we inform German users:

We collect and process usage data only to the extent necessary for enabling and billing the use of our website (TMG § 15).
User profiles are created using pseudonyms only, and we do not merge these with data about the bearer of the pseudonym without explicit consent (TMG § 15 Abs. 3).
You have the right to object to the creation of pseudonymous user profiles at any time.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: founders@euraika.net

We will respond to your inquiry within one month in accordance with GDPR Article 12(3). In complex cases, we may extend this period by two additional months and will inform you accordingly.